Why have I received a reminder for an unpaid balance although I have paid all my invoices?


Most likely, your most recent payment had not yet been registered in your account when the reminder was printed. Please check your payment receipt and send us a copy if your payment has not been registered in your account with us. We will gladly help you straighten out your account. Please note that we no longer keep bank accounts in Great Britain, France and the Netherlands.

You can check the total balance of your account in the upper right corner of your invoices. You can also check your current account balance via My page on our home page.