Frequently asked questions

Here, you will find answers to the most frequently asked questions about our service.

Stamps & other collectibles

No. Stamps without a currency sign, i.e. stamps with the denomination in Finnish mark, are no longer valid as postage. Åland stamps currently valid as postage are:

  • Stamps with dual currency signs, i.e. mk and €
  • Stamps with the currency sign €
  • Stamps denominated 1 klass (1st cl), 2 klass (2nd cl) and Julpost (Christmas postage)
  • Stamps denominated Lokalpost (local), Inrikes (domestic), Europa and Världen (worldwide)

Non-denominated stamps are designated Lokalpost, Inrikes, Europa, Världen or Julpost. The terms were introduced in 2008 and also mean that the denomination value of non-denominated stamps increases at each postage tariff increase. The terms equal a pre-set postage value as follows:

  • Lokalpost (local mail): priority mail within Åland, max. weight 50 gram.
  • Inrikes (domestic): priority mail to Finland, max. weight 50 gram.
  • Europa (Europe): Priority mail to the Nordic countries and Europe, max. weight 20 gram.
  • Världen (the world): Priority mail to international destinations, max. weight 20 gram.
  • Julpost (Christmas postage): Christmas greetings to destinations in Åland, Finland and Sweden, max. weight 20 gram, at a reduced rate during a limited period of time in November and December. The stamps may be used as postage the entire year. The postage value of the stamp is based on the most recent Christmas postage tariff. 

Please send your suggestions to the attention of The Stamp Committee at: Åland Post, PO box 1100, AX-22111 MARIEHAMN, ÅLAND. You may also send them to us by e-mail to stamps@alandpost.com

Yes, you can. We cancel both stamps, self-addressed and pre-franked covers to order. A handling fee is applicable when you order cancellations from several different post offices.

You will find information about the post office date cancels and motif cancels here.

A special cancel is a postal cancel that may be used to cancel a currently valid Åland stamp. An exhibition cancel is an additional cachet used to commemorate an event and is placed beside the postal cancellation on the stamp. 

Written mainly in Swedish, each chapter has a résumé in English, German and Finnish.

Yes, they can. The postage paid imprint on the address side of the card means that it may be posted from Åland to any destination in the world without additional postage.

Postal stationery in the form of postcards has proven to be much more popular and sought-after than aerograms and postal letters. At present, we have decided to continue with the postcard issues.

Yes, we do. However, our stock of kiloware is very limited. The current limitation per order in the web shop is 5 packets.

Our model cars and vans are very popular among collectors.A series includes a limited number of models of a specific theme or of a certain period. 

You can find older Åland stamps in our thematic collections, available to order in the web shop where you will also find a list of contents of each collection.

If you do not find the stamps or collectibles that you are looking for, please do not hesitate to get in touch with us. We may still have limited stocks. 

Yes, My stamps may be used as postage just like other Åland stamps and, as such, they must be posted in Åland to be valid. You can send your letters/postcards in a franked outer cover to Åland Post Stamps, and we will cancel and post them from Åland without additional charges.

A minimum order is 1 set consisting of 2 mini-sheets of 8 stamps each, totalling 16 stamps. 

 

Your photo must be in jpg-format, minimum pixels 640 x 480. The size of file should not supersede 1.5 megabytes.

Standing order subscription & deliveries

You can check your current account details via My page; however, you cannot make any subscription changes. If you wish to update your subscription , please get in touch with us by e-mail, phone or letter. However, through your online account, you can change your delivery address.

Log in to My page

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Seeing that the invoice is also used as a packing list, it is printed in good time prior to the day of shipping. Note that you have two weeks to pay upon receipt of delivery.

No, that is not possible. Åland Post must abide by the customs regulations, and the value of the contents must appear on each shipment.

Yes, we will, if you so require. When placing your order in the web shop and you reach the Method of delivery page, please choose Registered mail. The registration fee is €10.00. 

Unfortunately, that is not possible. The handling of supplementary orders differs from that of standing order deliveries and it is not possible to combine the two.

For technical reasons it is not possible. 

Payments & Returns

Yes, you can keep a positive balance in your customer account for pending or future deliveries. Account statements will be provided upon request, but you can easily check your account balance via the link My page on the home page. You find your latest invoice number in the top right corner of your latest delivery slip.

  • We recommend customers in Åland, Finland, Sweden, Denmark, Norway and Germany to make bank transfers to our account in the respective country. Ask you bank about SEPA transfers. To help us credit the correct customer account, please remember to state your customer account number when making the transfer. For customers in other countries we recommend bank transfer to our bank account in Finland.
  • Credit/debit card payments can be performed using the safe and encrypted link, easily accessed directly from our home page. Observe that Åland Post Stamps does not have access to your card details. You can save your card details with our payment service provider NETS in connection with an online payment by card.

Your latest invoice number is stated in the upper right corner of your latest delivery. It consists of 10 digits. 

Please note that payments by PayPal are currently not possible. We are focusing on solving the problems. In the meantime, please use another method of payment when ordering. We highly regret the problems.

No, you cannot. Due to the heavy bank fees, we do not accept cheques.

À nos clients français : En indiquant votre numéro de client chez Åland Post sur le dos du chèque, nos clients en France peuvent diriger les chèques directement à notre compte chez CCP La Source : IBAN FR46 2004 1010 1237 0788 0V03 339 et code BIC/SWIFT PSSTFRPPSCE. Votre chèque doit être payable à ALAND POST. L'adresse est CRSF PARIS LA SOURCE, 1 rue Edouard Branly, 45900 ORLEANS LA SOURCE - CHEQUES.

Also used as packing lists, the standing order invoices are printed approx. 3 weeks prior to actual shipment. The invoice date is the date of printing. If you have made a payment after the invoice date, the payment does not show. This may also be the case in connection with payments from abroad. We register payments as soon as we receive the account statements from our banks abroad.

If you have made a payment which does still not show in your account on the following invoice, please get in touch with us. Remember to always state your customer account number when making a payment or transfer.

You can check your current account balance via My page on our home page.

Most likely, your most recent payment had not yet been registered in your account at the time of printing the reminder. Please check that you have made your payment to one of our bank accounts. Remember that we no longer keep a bank account in Great Britain. If you still consider the reminder to be incorrect or irrelevant, please get in touch with us and we will gladly help you straighten out your account. 

A negative balance may refer to a coming standing order delivery that was registered in your account prior to your supplementary order. The invoice is printed in good time before the subscription delivery since we use it as packing list when packing your shipment. In this case, you are only required to pay the amount of your supplementary order if you have not already done so.

Because you still have a positive balance in your customer account. 

For reasons of customer security, Åland Post does not keep card details on file. You will find it easy to pay directly by credit or debit card alternatively by PayPal when placing your order in the web shop. Alternatively, you can pay upon receipt. In this case, we recommend that you use the safe and encrypted Credit card payment link to the pages of the card company, easily accessed directly from our homepage. Follow the instructions. Your customer account number consists of 9 digits, whereas your latest delivery number only has 7 digits.

However, you have the possibility of filing your card details with our payment service provider NETS in connection with an online payment by credit/debit card. If this is an option for you, please tick the box ”Remember me”. When you next make an online payment to your Åland account, all you need to do is state the CVC of your card and the amount.

If your order includes stamps or other products that have still not been issued, your entire order will be shipped as soon as all products are available.

Our customers have the right to return and/or exchange products within 8 days upon receipt. Please state your reason for returning the shipment as well as your customer number. To receive a refund, the products must be undamaged and returned in the original packaging if any such exists. Get in touch with our customer service for additional information concerning the return of shipments. 

Please return to us the damaged products and we will send you a replacement delivery. Remember to include your name and your 9-digit customer account number with the return.

Yes, you have the right to return or exchange products you do not wish to keep within 8 days upon receipt. Please let us know the reason for your return.

Other questions

The standard handling fee on web shop orders is €1; however, an additional small-order-fee of €2.00 is applied on orders for less than €20. For orders received through other channels, the handling fee varies from €1 to €4, depending on the total amount of your order and your membership level in Club Åland.

Read more about our customer club and the benefits obtained on the various club levels here

Yes, you can. Åland Post and Posti Finland have entered an agreement that allows Åland Post to sell Finnish stamps, first and foremost at all exhibitions abroad in which Åland Post Stamps participates. You can also order Finnish stamps in the web shop. We will do our utmost to help you get a hold of the latest Finnish stamps, first day covers and year sets. 

Yes, you can. We have your account number in our customer database. However, please be sure to clearly state your name and address.

To change your password or e-mail address, please log in as you have done before. Go to My details and scroll down to Create new password or Change e-mail address. Follow the instructions.

On the login pages, you click on ”Forgotten your password?” and enter the e-mail address you use to log into the web shop. In your mail box, you will receive a link to be used to change your password. Follow the instructions. If you have forgotten your e-mail address, please contact us.

The window for special offer codes should only be used for special offers that imply a discount on prices. Please mention all other types of special offer codes in the Message space before sending your order.

Your membership level is automatically upgraded to Gold when you purchase products from Åland Post for €120 or more in a year.

Read more about Club Åland here

For lack of space in our customer magazine we do not have a column for swapping friends. We suggest that you contact one of the two local newspapers Ålandstidningen or Nya Åland or a stamp collector’s society in your own country.