Frequently asked questions

Here, you will find answers to the most frequently asked questions about our service.

Stamps & other collectibles

No. Stamps without a currency indicator, i.e. stamps with the denomination in Finnish mark, are no longer valid as postage. Åland stamps currently valid as postage are:

  • Stamps with dual currency indicator, i.e. mk and €
  • Stamps with the currency indicator €
  • Stamps denominated 1 klass (1st cl), 2 klass (2nd cl) and Julpost (Christmas postage)
  • Stamps denominated Lokalpost (local), Inrikes (domestic), Europa and Världen (worldwide)

Non-denominated stamps are designated Lokalpost, Inrikes, Europa, Världen or Julpost. The terms were introduced in 2008. The value of non-denominated stamps increases when postage tariffs increase. The terms equal a pre-set postage value as follows:

  • Lokalpost (local mail): priority mail within Åland, max. weight 50 gram.
  • Inrikes (domestic): priority mail to Finland, max. weight 50 gram.
  • Europa (Europe): Priority mail to the Nordic countries and Europe, max. weight 20 gram.
  • Världen (the world): Priority mail to international destinations, max. weight 20 gram.
  • Julpost (Christmas postage): Christmas greetings to destinations in Åland, Finland and Sweden, max. weight 20 gram, at a reduced rate during a limited period of time in November and December. The stamps may be used as postage the entire year. The postage value of the stamp is based on the most recent Christmas postage tariff. 

You will find the postage tariffs here

Scroll down for information on non-denominated stamp values.

Please send your suggestions to the attention of The Stamp Committee at: Åland Post, PO box 1100, AX-22111 MARIEHAMN, ÅLAND. You may also send them to us by e-mail to stamps@alandpost.com

Yes, you can. We cancel your self-addressed and pre-franked covers as well as individual stamps to order. A handling fee is applicable when you order cancellations from several different post offices.

You will find information about the post office date cancels and motif cancels here.

A special cancel is a postal cancel that may be used to cancel a currently valid Åland stamp. An exhibition cancel is an additional cachet used to commemorate an event and is placed beside the postal cancellation on the stamp. 

Written mainly in Swedish, each chapter has a résumé in English, German and Finnish.

Yes, they can. The postage paid imprint on the address side of the card means that it may be posted from Åland to any destination in the world without additional postage.

The postcards have proven to be much more popular and sought-after than aerograms and postal letters. Consequently, we are issuing only postal stationery postcards until further notice.

Yes, we do. However, our stock of Åland kiloware is very limited. The current limitation per order in the web shop is 5 packets. We also sell small packets of Finnish kiloware.

Order stamp kiloware in the web shop

Our model cars and vans are very popular among collectors.A series includes a limited number of models of a specific theme or of a certain period. 

You can find older Åland stamps in our thematic collections, available to order in the web shop where you will also find a list of contents of each collection.

If you do not find the stamps or collectibles that you are looking for, please do not hesitate to get in touch with us. We may still have limited stocks. 

Yes, My stamps may be used as postage just like other Åland stamps and, as such, they must be posted in Åland to be valid. You can send your letters/postcards in a franked outer cover to Åland Post Stamps, and we will cancel and post them from Åland without additional charges.

A minimum order is 1 set consisting of 2 mini-sheets of 8 stamps each, totalling 16 stamps. 

 

Your photo must be in jpg-format, minimum pixels 640 x 480. The size of file should not supersede 1.5 megabytes.

Standing order subscription & deliveries

You can check your current account details via My page; however, you cannot make any subscription changes. For subscription changes, please contact us by e-mail, phone or letter. However, through your online account, you can now change your delivery address.

Log in to My page

Contact us

No, that is not possible. Åland Post must abide by the customs regulations, and the value of the contents must appear on each shipment.

Yes, we will, if you so require. When placing your order in the web shop, please choose Registered mail on the page Method of delivery. The registration fee is €10.00. 

Unfortunately, that is not possible. The handling of supplementary orders differs from that of standing order deliveries and it is not possible to combine the two.

For technical reasons it is not possible. 

Payments & Returns

Yes, you can keep a positive balance in your customer account for pending or future deliveries. Account statements will be provided upon request, but you can easily check your account balance via the link My page on the home page. You find your latest invoice number in the top right corner of your latest delivery slip.

  • We recommend customers in Åland, Finland, Sweden, Denmark, Norway and Germany to make bank transfers to our account in the respective country. Ask your bank about SEPA transfers. When making the transfer, please observe the following: Customers in Sweden, Denmark and Norway must state the reference number of your latest invoice (OCR no., KID-no.) Customers in Germany and other European countries must state the customer number. We recommend our European customers to make SEPA bank transfers to our international bank account with OP Corporate Bank in Finland.
  • Credit/debit card payments can be performed online using the safe and encrypted link, easily accessed directly from our home page. Observe that Åland Post Stamps does not have access to your card details. You can save your card details with our payment service provider NETS in connection with an online payment by card. We will also charge your VISA or MasterCard manually; inform us of your details by phone, fax or letter. Note that we never keep your card details on file.

You will find the 10-digit invoice number in the upper right corner of your latest delivery invoice.

No, we do not accept payments by PayPal. You can make online payments by VISA, MasterCard and Maestro or make payments by bank transfer.

No, you cannot. Our bank does not accept cheques.

À nos clients francophones: Non, nous n’acceptons plus paiement par chèque. Nous vous recommandons paiement par virement SEPA à notre banque internationale OP Corporate Bank. Veuillez en demander plus chez votre banque. Alternativement, vous pouvez payer par carte VISA ou MasterCard.

We register payments as soon as we receive the account statements from our banks abroad. If you have made a payment after the invoice date, the payment does not show. If your payment is still not reflected on the following invoice, please get in touch with us. Remember to always state your customer account number or reference number when making a payment or transfer.

You can check your current account balance via My page on our home page.

The amount due is the amount payable for the enclosed shipment. The balance (EUR) in the upper right corner of the invoice is the total balance of your account. It may differ from the amount due if you had a positive or negative balance on the invoice date. If your account was balanced at the time of invoicing, the two amounts are the same.

Most likely, your most recent payment had not yet been registered in your account when the reminder was printed. Please check your payment receipt and send us a copy if your payment has not been registered in your account with us. We will gladly help you straighten out your account. Please note that we no longer keep bank accounts in Great Britain, France and the Netherlands.

You can check the total balance of your account in the upper right corner of your invoices. You can also check your current account balance via My page on our home page.

For reasons of customer security, Åland Post does not keep card details on file. You can pay by credit or debit card when placing your order in the web shop. Alternatively, you can pay upon receipt, using the safe and encrypted payment link, easily accessed from our homepage. We accept VISA, MasterCard and Maestro. Follow the instructions. Keep your customer account number and your latest 10-digit invoice number at hand.

By ticking the box “Remember me” you can file your card details with our payment service provider NETS in connection with an online payment by credit/debit card. When you next make an online payment to your Åland account, all you need to do is state the amount and the Card Verification Code of your card.

If your order includes stamps or other products that have still not been issued, your entire order will be shipped as soon as all products are available.

Our customers have the right to return and/or exchange products within 8 days upon receipt. Please state your reason for returning the shipment as well as your customer number. To receive a refund, the products must be undamaged and returned in the original packaging if any such exists. Get in touch with our customer service for additional information concerning the return of shipments. 

Please return to us the damaged products and we will send you a replacement delivery. Remember to include your name and your 9-digit customer account number with the return.

Yes, you have the right to return or exchange products you do not wish to keep within 8 days upon receipt. Please let us know the reason for your return.

Other questions

The standard handling fee on  orders is €2; however, an additional small-order-fee of €2.00 is applied on orders for less than €20.

Read more about our handling fees here.

Yes, you can. Åland Post and Posti Finland have entered an agreement that allows Åland Post to sell Finnish stamps, first and foremost at all exhibitions abroad in which Åland Post Stamps participates. You can also order Finnish stamps in the web shop. We will do our utmost to help you get a hold of the latest Finnish stamps, first day covers and year sets. 

Yes, you can. We have your account number in our customer database. However, please be sure to clearly state your name and address.

To change your e-mail address, please log in as you have done before. Go to My details and scroll down to "Change e-mail address". Follow the instructions. To change your password, go to the login page "Login" and click on "Forgotten your password". Enter your e-mail address and click on the button. You will receive a no-reply message with a link to be used for changing your password.

On the login pages, you click on ”Forgotten your password?” and enter the e-mail address you use to log into the web shop. In your mail box, you will receive a link to be used to change your password. Follow the instructions. If you have forgotten your e-mail address, please contact us.

Your membership level is automatically upgraded to Gold when you purchase products from Åland Post for €120 or more in a year.

Read more about Club Åland here

We do not have a column for swapping friends. We suggest that you contact one of the two local newspapers Ålandstidningen or Nya Åland or a stamp collector’s society in your own country. The local Åland Stamp Collector's Society may also be able to help you with missing stamps.